national-laser-company

  • NLC Warranty

Warranty Information

National Laser Company (“NLC”) Expressly Warrants:

  • New Argon Laser Heads* –  to be free from defects in materials or workmanship for five thousand (5,000) hours of operation or twelve (12) months from the date the laser ships from NLC.
  • Refurbished/Repaired Argon Laser Heads* – to be free from defects in materials or workmanship for five thousand (5,000) hours of operation or a period of twelve (12) months from the date the laser head ships from NLC.
  • Solid State Lasers* - to be free from defects in materials or workmanship for six (6) months from the date the laser ships from NLC.

* Warranty hours and time are dependent upon type/style of laser and laser application. Some warranties vary. Check with an NLC sales representative for your specific product.

Get Immediate Warranty Repair Help

Limitation of Remedy

The exclusive remedy available under this warranty shall be the repair of any defects in an NLC product caused by inadequate workmanship or materials or the replacement of the defective material, so long as the following conditions precedent are satisfied by the customer:

  1. The defective product shall be returned to NLC in accordance with instructions given by NLC and after a Return Material Authorization number has been issued to the customer by NLC.
  2. The warranty shall be limited to inherent defects in the product and shall not extend to any damage caused by improper use or handling by the customer or due to operating the products outside of standard operating specifications.
  3. The warranty shall be void if the original product identification markings have been removed, defaced or altered, or if any parts have been substituted, changed, or modified without the express written consent of NLC.  The cover is not to be opened without consent of NLC.
  4. The customer’s general account with NLC is current and not delinquent in whole or in part.

Limitation of Remedy Questions

Disclaimer of Implied Warranty

THE FOREGOING IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND THERE ARE NO WARRANTIES OF MERCHANTABILITY OR FITNESS OR ANY OTHER REMEDIES AVAILABLE OTHER THAN AS EXPRESSED HEREIN.

Returns, Adjustments and Servicing

If a customer requests a warranty or general repair and NLC has authorized its return, the repair or service will be subject to the following conditions:

  1. The product must be packed in the original shipping container or equivalent. 
  2. Freight and insurance charges are paid by the customer and all risk of loss, damage or delay in shipping shall be borne solely by the customer.  
  3. After the receipt of the product, NLC reserves the right to inspect the product and to determine the cause of failure and whether the repair or replacement should be completed under the warranty. Products found to have been operating outside specified parameters will not be warranted. NLC shall have no obligation to perform a warranty repair where the product has suffered damage in shipment that prevents a verification by NLC that the cause of existence of the defect is covered under warranty.
  4. If NLC determines a product is to be repaired or serviced under warranty, it will be repaired or replaced at no charge in accordance with the terms of the NLC warranty. Products repaired under warranty will be returned to the customer at NLC’s expense. Any taxes, duties or other custom fees will be charged to the customer.
  5. Warranty will be void on NLC products if not returned by original owner.
  6. If NLC determines that the repair or service of a product is not to be completed under warranty, the customer will be advised and a purchase order from the customer for the repair work or service work will be required before NLC will commence the repair or service work on the product.
  7. Product repaired under warranty is warranted only for the remaining portion of the original warranty period.

* Warranty hours and time are dependent upon type/style of laser and laser application.  Some warranties vary. Check with an NLC sales representative for your specific product.